Your questions answered

Welcome to our frequently asked questions page! Here, we've gathered answers to the most common queries about Enchanted Soul Creations. We aim to provide clarity and help you learn more about our unique pyrography art and handcrafted items. If you can't find what you're looking for, please feel free to contact us directly.

Frequently asked questions

At Enchanted Soul Creations, we believe in transparency and providing exceptional customer service. Our passion for pyrography and handcrafted items drives us to create unique pieces, and we're always happy to share our knowledge with you. Find answers to common questions below.

What type of wood do you use?

We carefully select wood for our pyrography creations. Common types include birch, maple, pine beech and driftwood. Each piece is unique, and the wood type may vary depending on the product. I do not always know the answer due to the nature of foraging, Please check individual product descriptions for details.

What is pyrography?

Pyrography, also known as wood burning, is the art of decorating wood or other materials with burn marks resulting from the controlled application of a heated object, in most cases with a pyrography pen that has changeable tips for different effects. It's a delicate and intricate process that allows us to create beautiful and detailed designs on our handcrafted items.

Do you make everything yourself?

Yes, absolutely! Every single item at Enchanted Soul Creations is lovingly handcrafted by me, Rachael. From the initial design concept to the final touches, we put our heart and soul into creating unique and high-quality pieces for you.

Do you accept custom orders?

Yes, we love bringing your unique visions to life! We are happy to discuss custom pyrography orders. Please contact us via email at rachael@enchantedsoulcreations.co.uk with your ideas, and we'll work with you to create something truly special.

How do I care for my pyrography art?

To ensure the longevity of your pyrography art, avoid prolonged exposure to direct sunlight and extreme humidity. Gently dust with a soft, dry cloth when needed. Do not use harsh chemicals or abrasive cleaners.

What is your shipping policy?

We aim to dispatch orders within 3 business days. Shipping costs and delivery times vary depending on your location. You can find detailed information on our shipping policy page coming soon.

What is your return policy?

We want you to be completely satisfied with your purchase. If you are not happy with your item, please contact us within 14 days of receipt to discuss a return or exchange. Custom orders are generally non-refundable unless there is a defect in craftsmanship. Please refer to our full return policy for more details coming soon.

Discover the magic of handcrafted art

We hope this FAQ page has provided you with all the information you need. Our commitment to quality and unique designs is at the heart of Enchanted Soul Creations. Explore our collection and find your next cherished piece.